At Heart and Health, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you opt into our SMS messaging program. By opting into our SMS service, you acknowledge and agree to the terms outlined below, in accordance with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and Campaign Registry guidelines.
1. Information We Collect
When you opt into our SMS messaging program, we may collect the following types of personal information:
- Phone Number: The mobile number you provide during the opt-in process.
- Message Interaction Data: Includes delivery status, responses, and engagement related to messages sent.
- Consent Data: Records of when and how you provided consent (e.g., web form, keyword opt-in, or verbal agreement).
2. How We Use Your Information
We use your information for the following purposes:
- To send relevant SMS communications, including appointment reminders, health-related updates, and service notifications.
- To comply with legal and regulatory requirements, including TCPA guidelines.
- To improve our communication services by analyzing engagement and response patterns.
Your information will only be used for the purposes you have consented to and will not be used for unrelated marketing.
3. Consent for SMS Communications
By providing consent to receive SMS messages from Heart and Health, you acknowledge that your phone number and consent will remain confidential. We do not sell or share your information with third parties or affiliates for marketing purposes. Your information is used solely to communicate with you regarding services and updates.
4. Types of SMS Communications
Once you opt in, you may receive:
- Appointment Reminders: Notifications about upcoming visits or follow-ups.
- Patient Updates: Important health-related information or service announcements.
- Administrative Messages: Scheduling updates or general clinic notifications.
Message frequency may vary. Standard message and data rates may apply depending on your carrier.
To stop receiving SMS messages, reply “STOP” at any time. For assistance, reply “HELP.”
5. Opt-Out Instructions
You can opt out of SMS communications at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS messages unless you re-subscribe.
For assistance, reply “HELP” or contact us directly.
6. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for marketing purposes.
We may share your data with trusted service providers (such as messaging platforms or telecommunications providers) solely to facilitate SMS delivery. These providers are required to maintain strict confidentiality and are not permitted to use your data for any other purpose.
We also comply with applicable Do Not Call (DNC) regulations and will only send messages where proper consent has been obtained.
7. Security of Your Information
We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Record-Keeping and Proof of Consent
In compliance with regulatory requirements, we maintain records of all opt-in and opt-out actions, including timestamps and methods of consent. These records are securely stored and may be used to demonstrate compliance if required.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via SMS or updated on our website. Continued use of our SMS services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to update your SMS preferences, please contact us:
Organization: Heart and Health
Office Locations
North Babylon Office
1350 Deer Park Avenue, North Babylon, NY 11703
📞 631-482-1355
Coram Office
3650 Route 112, Coram, NY 11727
📞 631-345-6670
Massapequa Office
6175 Sunrise Highway, Massapequa, NY 11758
📞 516-804-2100
Plainview Office
1070 Old Country Road, Plainview, NY 11803
📞 516-364-8600
Levittown Office
1 Center Lane, Levittown, NY 11756
📞 516-550-7223